Refund & Return Policy

1. Return Window & Eligibility

Eligible items delivered with manufacturing defects, shipping damages, or incorrect specifications may be returned within 7 days of delivery.

• Item must be in its original packaging with all included accessories and seals intact.
• Proof of purchase (Order ID or receipt copy) is required.

2. Return Request Process

Requesting a return is simple and handled directly in your account:

1. Navigate to your Order Detail page in the M-Hub mobile app or web storefront.
2. Click Request Return and select the relevant reason for return.
3. Our support team reviews the request and responds within 2 business days with resolution instructions.

3. Refund Turnaround & Method

Once a return request is approved and inspected, refunds are processed within 3 to 5 business days back to your original payment method (Paystack card reversal or bank transfer).